1. Introduction
Batpor is committed to handling your personal information with care, transparency, and respect. This Privacy Policy explains how we collect, use, store, and protect the data you share with us when you use the batpor platform — whether through the website at batpor.app or the mobile app.
By registering an account or continuing to use batpor, you acknowledge that you have read and understood this policy. We encourage you to review it periodically, as we will update it whenever our practices change in a meaningful way.
This policy applies to all users of the batpor platform based in Pakistan and covers all services we offer, including sports betting, cricket and PSL markets, slots, live casino, deposits and withdrawals in PKR, and the VIP loyalty programme.
Batpor does not sell your personal data to third parties. Your information is used solely to operate the platform and improve your experience on it.
2. Data We Collect
When you interact with batpor, we collect different types of information depending on what you are doing on the platform. Below is a breakdown of what we collect and why.
| Category | Examples | When Collected |
|---|---|---|
| Registration data | Name, date of birth, email address, phone number | When you create an account |
| Identity verification | CNIC or passport copy, proof of address | When verification is requested |
| Payment data | JazzCash / Easypaisa / Raast number, bank account details, transaction history | When you deposit or withdraw |
| Betting activity | Bets placed, markets used, wager amounts, outcomes | Continuously during platform use |
| Device & technical data | IP address, device type, browser, operating system, session data | Automatically on each visit |
| Communication data | Support chat logs, emails sent to us | When you contact support |
We collect only what is necessary to provide and improve our services. We do not collect data from minors, and any account found to belong to a person under 18 will be closed.
3. How We Use Your Data
The information we collect is used for the following purposes, all of which are directly related to operating the batpor platform and keeping it secure for Pakistan players:
- Account management: Creating and maintaining your account, verifying your identity, and processing login sessions securely.
- Service delivery: Processing your deposits and withdrawals in PKR, settling bets, crediting bonuses, and managing your VIP status.
- Security and fraud prevention: Detecting unusual activity, preventing multiple account registrations, and investigating any suspected misuse of the platform.
- Customer support: Responding to your queries, resolving disputes, and following up on responsible gaming requests.
- Platform improvement: Analysing how players navigate the site and app so we can improve features, fix issues, and optimise performance — especially for users on mobile connections in Pakistan.
- Responsible gaming: Monitoring betting patterns to identify signs of problem gambling and applying deposit limits or self-exclusion where appropriate.
- Communications: Sending you relevant updates about your account, promotions you have opted into, and important platform notices. You can manage marketing preferences from your account settings.
We do not use your data for automated decision-making that would produce significant legal effects without a human review process in place.
4. Payment Data and Financial Information
All transactions on batpor are processed in PKR. When you make a deposit or withdrawal via JazzCash, Easypaisa, Raast, bank transfer, debit card, or another supported mobile wallet, we record the transaction details necessary to complete the payment and maintain accurate account records.
Payment data is handled with additional security measures. Card and wallet details are processed through encrypted channels and are not stored on batpor servers in a form that could be accessed without authorisation. We retain the minimum financial data required to process transactions, resolve disputes, and comply with our internal audit trail requirements.
Batpor will never ask you to share your full card number, PIN, or mobile banking password through any communication channel. If you receive any message claiming to be from batpor and asking for this type of information, do not respond and contact support immediately.
Important: Batpor will never ask for your JazzCash PIN, Easypaisa passcode, or internet banking password. Contact support immediately if you receive such a request claiming to be from us.
5. Cookies and Tracking Technologies
Batpor uses cookies and similar technologies to keep the platform working correctly and to understand how it is being used. A cookie is a small file stored on your device that allows the platform to recognise your session, remember your preferences, and track how you navigate across pages.
We use the following types of cookies:
- Essential cookies: Required for the platform to function. These handle login sessions, security tokens, and basic navigation. They cannot be switched off without breaking core functionality.
- Performance cookies: Help us understand which pages are visited most, how long sessions last, and where users encounter difficulties. This data is aggregated and does not identify individuals.
- Functional cookies: Remember your preferences such as language settings, display options, and previously viewed content so you do not have to reset them on each visit.
- Marketing cookies: Used only if you have opted into marketing communications. These help ensure you see relevant promotions rather than generic ones. You can opt out at any time from your account settings.
Most browsers allow you to manage cookie preferences. Disabling essential cookies may affect your ability to log in or use core platform features. For full instructions, refer to the help documentation of your browser.
6. Sharing Your Data
Batpor does not sell, rent, or trade your personal information to any third party. We share data only in limited and necessary circumstances, as described below.
- Payment processors: When you deposit or withdraw, your payment details are shared with the relevant payment provider — such as JazzCash, Easypaisa, or your bank — solely to complete the transaction.
- Identity verification services: If we request identity documents, these may be verified through a third-party verification service operating under strict data handling agreements.
- Security and fraud partners: Aggregated or anonymised behavioural data may be shared with security platforms we use to detect bot activity, multiple account registrations, or unusual betting patterns.
- Legal obligations: We may be required to share information with authorities if compelled by a valid legal process. We will inform you where legally permitted to do so.
- Business transfers: In the event of a merger, acquisition, or restructuring, your data may be transferred as part of the business. You will be notified before such a transfer takes effect.
All third parties with whom we share data are bound by confidentiality obligations and are not permitted to use your information for any purpose other than the specific service they provide to batpor.
7. Data Security
We take the security of your personal information seriously. Batpor uses industry-standard security measures to protect your data from unauthorised access, loss, misuse, or disclosure.
- All data transmitted between your device and batpor servers is encrypted using TLS (Transport Layer Security).
- Account passwords are stored using one-way hashing — we cannot read your password, only verify it.
- Access to personal data within our systems is restricted to authorised personnel on a need-to-know basis.
- We conduct regular internal reviews of our data handling practices and security infrastructure.
- Suspicious login attempts and unusual account activity are monitored and flagged automatically.
While we make every reasonable effort to secure your data, no platform can guarantee complete immunity from all security threats. You play an important role in keeping your account safe by using a strong, unique password and not sharing your login credentials with anyone.
Use a password that you do not use on any other platform. If you ever suspect your account has been accessed without your permission, contact batpor support immediately and change your password.
8. Data Retention
Batpor retains your personal data for as long as your account remains active and for a reasonable period thereafter to meet our internal record-keeping, security, and dispute resolution requirements.
When you close your account, we will begin the process of removing or anonymising your personal data. Certain categories of data — particularly financial transaction records — may be retained for a longer period in line with standard platform audit and security practices. Identity verification documents are retained for the period required to support fraud investigations or account reinstatement requests.
Data held solely for marketing purposes is removed promptly once you withdraw consent or close your account.
9. Your Rights
As a batpor user, you have the following rights in relation to your personal data. You can exercise any of these by contacting the support team from your registered account.
Right to Access
Request a copy of the personal data we hold about you at any time.
Right to Correct
Ask us to update any inaccurate or incomplete information on your account.
Right to Delete
Request deletion of your data when it is no longer needed for the purpose it was collected.
Right to Object
Opt out of marketing communications or data use for profiling purposes at any time.
Right to Portability
Receive a structured copy of your data in a commonly used, machine-readable format.
Right to Restrict
Ask us to limit how we process your data while a dispute or review is ongoing.
We will respond to all data rights requests within a reasonable timeframe. In some cases we may need to verify your identity before processing the request to ensure your data is not disclosed to an unauthorised person.
10. Minors and Under-Age Users
Batpor is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If we discover that an account has been created by a minor, the account will be closed immediately and any data associated with it will be deleted in line with our retention policy.
If you believe a minor has registered on the platform using false age information, please contact our support team so we can take prompt action.
18+ only. If you are under 18, you are not permitted to register or use batpor. Parents and guardians are encouraged to use parental controls on shared devices to prevent access by minors.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in how we operate, in the services we offer, or in applicable standards. When we make changes, the updated policy will be published on this page with a revised effective date shown at the top.
For significant changes — such as a material change in how we use your data — we will make reasonable efforts to notify registered users through the platform or via their registered contact details. Your continued use of batpor following any update constitutes acceptance of the revised policy.
12. Contact Us
If you have any questions about this Privacy Policy, want to exercise any of your data rights, or wish to raise a concern about how your information has been handled, please get in touch through the support chat available on the platform. You can also write to us at the email address shown in the footer of this page.
We take privacy concerns seriously and will respond to all queries promptly. If you wish to submit a formal data rights request, please do so from your registered account so we can verify your identity securely before processing it.